Politique de remboursement
At Belqis Botanical, we are committed to ensuring you are completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.
Shipping Information:
- Shipping Time: We offer 6-9 business day shipping for all orders. Please note that business days do not include weekends or holidays.
Return Policy:
- Eligibility for Return: You may return items within 30 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
- Non-Returnable Items: Unfortunately, we cannot accept returns on products that are opened, used, or damaged. This includes items that are not in their original packaging or have been altered in any way.
How to Return an Item:
- Contact Us: Email our customer service team at support@belqisbotanical.com to request a return authorization.
- Prepare Your Return: Pack the item securely in its original packaging, including all original tags, labels, and accessories.
- Ship the Item: Ship the item to the address provided by our customer service team. Please note that you are responsible for the return shipping costs, unless the return is due to an error on our part or a defective item.
Refund Policy:
- Processing Time: Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method.
- Shipping Costs: Please note that original shipping costs are non-refundable.
- Exchanges: If you prefer an exchange rather than a refund, please contact our customer service team to make arrangements.
Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately at support@belqisbotanical.com. We will provide instructions for returning the item and will cover all return shipping costs in such cases.
Contact Us: For any questions or concerns regarding returns or refunds, please reach out to our customer service team at support@belqisbotanical.com or call us at [Your Contact Number].
Thank you for shopping with Belqis Botanical!